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Malcolm Baldrige National Quality Award

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Malcolm Baldrige National Quality Award
Awarded forRecognizing American organizations in all sectors of the economy for demonstrating performance excellence using the systems perspective and other core concepts and values of the Baldrige Excellence Framework; applicants are evaluated for the award against the criteria for performance excellence
Sponsored byNational Institute of Standards and Technology
CountryUnited States
First awardedNovember 14, 1988; 35 years ago (1988-11-14)[1]
Websitewww.nist.gov/baldrige/baldrige-award

The Malcolm Baldrige National Quality Award recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence. The Baldrige Award is the highest[2] formal recognition of the performance excellence of both public and private U.S. organizations given by the President of the United States. It is administered by the Baldrige Performance Excellence Program, which is based at and managed by the National Institute of Standards and Technology (NIST), an agency of the U.S. Department of Commerce.

The Baldrige Performance Excellence Program and the associated award were established by the Malcolm Baldrige National Quality Improvement Act of 1987 (Public Law 100–107). The program and award were named for Malcolm Baldrige, who served as United States Secretary of Commerce during the Reagan administration, from 1981 until Baldrige's 1987 death in a rodeo accident.[3] The first award was given November 13, 1988.[1] By 1991, The New York Times opinionated that the criteria should be broader and "tougher to win."[4] In 2010, the program's name was changed to the Baldrige Performance Excellence Program.[5]

The award is not given for specific products or services.

Baldrige Excellence Framework

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Overview

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The Baldrige Excellence Framework has three parts: the Criteria for Performance Excellence, core values and concepts, and scoring guidelines. The framework serves two main purposes: (1) to help organizations assess their improvement efforts, diagnose their overall performance management system, and identify their strengths and opportunities for improvement and (2) to identify Baldrige Award recipients that will serve as role models for other organizations. In addition, the framework and its Criteria help strengthen U.S. competitiveness by • improving organizational performance practices, capabilities, and results • facilitating communication and sharing of information on best practices among U.S. organizations of all types • serving as a tool for understanding and managing performance and for guiding planning and opportunities for learning • The framework provide organizations with an integrated approach to performance management that results in • delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability • improved organizational effectiveness and capabilities • organizational and personal learning

The following three sector-specific versions of the Baldrige framework are revised every two years:

  • Baldrige Excellence Framework (Business/Nonprofit)[6]
  • Baldrige Excellence Framework (Education)[7]
  • Baldrige Excellence Framework (Health Care)[8]

Framework details

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The framework provides organizations with an integrated approach to performance management that results in delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability improved organizational effectiveness and capabilities organizational and personal learning

The criteria for performance excellence are based on a set of core values:

The questions that make up the criteria represent seven aspects of organizational management and performance:

History of the Baldrige Program

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In the early and mid-1980s, many U.S. industry and government leaders saw that a renewed emphasis on quality was necessary for doing business in an expanding and competitive world market.

The Malcolm Baldrige National Quality Improvement Act of 1987, signed into law on August 20, 1987, was developed through the actions of the National Productivity Advisory Committee, chaired by Jack Grayson. The nonprofit research organization APQC, founded by Grayson, organized the first White House Conference on Productivity, spearheading the creation of the Malcolm Baldrige National Quality Award in 1987. The Baldrige Award was envisioned as a standard of excellence that would help U.S. organizations achieve competitive quality.

In the late summer and fall of 1987, Dr. Curt Reimann, the first director of the Malcolm Baldrige National Quality Program, and his staff at the National Institute of Standards and Technology developed an award implementation framework, including an evaluation scheme, and advanced proposals for what is now the Baldrige Award. In its first three years, the Baldrige Award was jointly administered by APQC and the American Society for Quality, which continues to assist in administering the award program under contract to NIST.

Up to 18 awards may be given annually across six eligibility categories—manufacturing, service, small business, education, health care, and nonprofit. As of 2016, 113 awards have been presented to 106 organizations (including seven repeat winners).[10]

Program impacts

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  • The ratio of Baldrige Program benefits for the U.S. economy to program costs has been estimated at 820 to 1[11]
  • A New York Times-generated investment portfolio composed of Baldrige awardees "beat the S.& P. by nearly 4 to 1."[12]
  • Median growth in revenue for two-time Baldrige Award winners is 92%.
  • Median job growth for two-time Baldrige Award winners is 63% (compared with 2.5% for a matched set of industries and time periods).
  • 2010–2015 Baldrige Award applicants represent 567,434 jobs, over $142 billion in revenue/budgets, and about 449 million customers served.
  • The value of services donated in 2015
    • by 349 national Baldrige examiners was $5.3 million.
    • by state Baldrige-based examiners was $30 million.
  • A 2013 study by Truven Health Analytics linked hospitals that adopt and use the Baldrige Criteria to successful operations, management practices, and overall performance.
    • According to survey results reported in Futurescan 2013,[13] by 2018, 65% of hospitals are likely to "use the Baldrige Criteria for Performance Excellence as a systematic framework for performance improvement or as an internal assessment tool"
    • According to the same survey, 41% of hospitals were then considered likely to submit an application for the Baldrige Award or a state-level Baldrige-based award by 2018.

Public-private partnership

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The Baldrige Award is supported by a public-private partnership. The following organizations and entities play a key role:

  • The Foundation for the Malcolm Baldrige National Quality Award raises funds to permanently endow the award program.
  • The National Institute of Standards and Technology (NIST), an agency of the U.S. Department of Commerce, manages the Baldrige Program.
  • The American Society for Quality (ASQ) assists in administering the award program under contract to NIST.[14][15]
  • The Board of Overseers advises the Department of Commerce on the Baldrige Program.
  • Members of the Board of Examiners—consisting of leading experts from U.S. businesses and education, health care, and nonprofit organizations—volunteer their time to evaluate award applications and prepare feedback reports for applicant organizations. Board members also share information about the program in their professional, trade, community, and state organizations. The Panel of Judges, part of the Board of Examiners, makes award recommendations to the director of NIST.
  • The network of state, regional, and local Baldrige-based award programs known as the Alliance for Performance Excellence provides potential award applicants and examiners, promotes the use of the Criteria, and disseminates information on the award process and concepts.
  • The ISSA, the professional association for cybersecurity, is in formal partnership with the Baldrige Alliance for Performance Excellence. The Alliance and the ISSA offer a free Baldrige-based self-assessment of cybersecurity operations. It may be found at ManageHub
  • Award recipients share information on their successful performance and quality strategies with other U.S. organizations.

Baldrige Award Recipients

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Year Award Recipient Sector
2021[16] MidwayUSA 2021 Service
The Charter School of San Diego 2021 Education
Mid-America Transplant 2021 Nonprofit
2020[17] MESA 2020 Small Business
GBMC HealthCare, Inc. Health Care
Wellstar Paulding Hospital Health Care
AARP Nonprofit
Elevations Credit Union 2020 Nonprofit
2019[18] Howard Community College Education
Adventist Health White Memorial Healthcare
Mary Greeley Medical Center Healthcare
Center for Organ Recovery & Education Nonprofit
City of Germantown, TN Nonprofit
Illinois Municipal Retirement Fund Nonprofit
2018[19] Integrated Project Management Company, Inc., Burr Ridge, IL small business
Donor Alliance, Denver, CO nonprofit
Memorial Hospital and Health Care Center, Jasper, IN health care
Alamo Colleges District, San Antonio, TX education
Tri County Tech, Bartlesville, OK education
2017[20] Adventist Health Castle, Kailua, Hawaii health care
Bristol Tennessee Essential Services, Bristol, TN small business
Stellar Solutions, Palo Alto, CA small business
Southcentral Foundation, Anchorage, AK health care
City of Fort Collins, Fort Collins, CO nonprofit
2016[21][22] Don Chalmers Ford, Rio Rancho, New Mexico small business
Momentum Group, Irvine, California small business
Kindred Nursing and Rehabilitation Center – Mountain Valley, Kellogg, Idaho health care
Memorial Hermann Sugar Land Hospital, Sugar Land, Texas health care
2015[23] MidwayUSA, Columbia, Mo small business
Charter School of San Diego, San Diego, Calif. education
Charleston Area Medical Center Health System, Charleston, W.V. health care
Mid-America Transplant Services, St. Louis, Mo. nonprofit
2014[24] PricewaterhouseCoopers Public Sector Practice, McLean, VA service
Hill Country Memorial Hospital, Fredericksburg, TX health care
St. David’s HealthCare, Austin, TX health care
Elevations Credit Union, Boulder, CO nonprofit
2013[25] Pewaukee School District, Pewaukee, WI education
Sutter Davis Hospital, Davis, CA health care
2012[26] Lockheed Martin Missiles and Fire Control, Grand Prairie, TX manufacturing
MESA Products Inc., Tulsa, OK small business
North Mississippi Health Services, Tupelo, MS health care
City of Irving, Irving, TX nonprofit
2011[27] Concordia Publishing House, St. Louis, MO nonprofit
Henry Ford Health System, Detroit, MI health care
Schneck Medical Center, Seymour, IN health care
Southcentral Foundation, Anchorage, AK health care
2010[28] MEDRAD, Warrendale, PA manufacturing
Nestlé Purina PetCare Co., St. Louis, MO manufacturing
Freese and Nichols Inc., Fort Worth, TX small business
K&N Management, Austin, TX small business
Studer Group, Gulf Breeze, FL small business
Advocate Good Samaritan Hospital, Downers Grove, IL health care
Montgomery County Public Schools, Rockville, MD education
2009[29] Honeywell Federal Manufacturing & Technologies, Kansas City, MO manufacturing
MidwayUSA, Columbia, MO small business
AtlantiCare, Egg Harbor Township, NJ health care
Heartland Health, St. Joseph, MO health care
VA Cooperative Studies Program Clinical Research Pharmacy Coordinating Center, Albuquerque, NM nonprofit
2008[30] Cargill Corn Milling North America, Wayzata, MN manufacturing
Poudre Valley Health System, Fort Collins, CO health care
Iredell-Statesville Schools, Statesville, NC education
2007[31] PRO-TEC Coating Co., Leipsic, OH small business
Mercy Health System, Janesville, WI health care
Sharp Healthcare, San Diego, CA health care
City of Coral Springs, Coral Springs, FL nonprofit
United States Army Armament Research, Development and Engineering Center (ARDEC), Picatinny Arsenal, NJ nonprofit
2006[32] MESA Products, Inc., Tulsa, OK small business
Premier Inc., San Diego, CA service
North Mississippi Medical Center, Tupelo, MS health care
2005[33] Sunny Fresh Foods, Inc., Monticello, MN manufacturing
DynMcDermott Petroleum Operations, New Orleans, LA service
Park Place Lexus, Plano, TX small business
Richland College, Dallas, TX education
Jenks Public Schools, Jenks, OK education
Bronson Methodist Hospital, Kalamazoo, MI health care
2004[34] The Bama Companies, Tulsa, OK manufacturing
Texas Nameplate Company, Inc., Dallas, TX small business
Kenneth W. Monfort College of Business, Greeley, CO education
Robert Wood Johnson University Hospital Hamilton, Hamilton, NJ health care
2003[35] Medrad, Inc., Indianola, PA manufacturing
Boeing Aerospace Support, St. Louis, MO service
Caterpillar Financial Services Corp., Nashville, TN service
Stoner Inc., Quarryville, PA small business
Community Consolidated School District 15, Palatine, IL education
Baptist Hospital, Inc., Pensacola, FL health care
Saint Luke's Hospital of Kansas City, Kansas City, MO health care
2002[36] Motorola Inc. Commercial, Government and Industrial Solutions Sector, Schaumburg, IL manufacturing
Branch-Smith Printing Division, Fort Worth, TX small business
SSM Health Care, St. Louis, MO health care
2001[37] Clarke American Checks, Incorporated, San Antonio, TX manufacturing
Pal's Sudden Service, Kingsport, TN small business
Chugach School District, Prince William Sound, AK education
Pearl River School District, Pearl River, NY education
University of Wisconsin–Stout, Menomonie, WI education
2000[38] Dana Corp.-Spicer Driveshaft Division, Toledo, OH manufacturing
KARLEE Company, Inc., Garland, TX manufacturing
Operations Management International, Inc., Greenwood Village, CO service
Los Alamos National Bank, Los Alamos, NM small business
1999[39] STMicroelectronics, Inc.-Region Americas, Carrollton, TX manufacturing
BI Performance Services, Minneapolis, MN service
The Ritz-Carlton Hotel Company, L.L.C., Atlanta, GA service
Sunny Fresh Foods, Monticello, MN small business
1998 Boeing Airlift and Tanker Programs, Long Beach, CA manufacturing
Solar Turbines Inc., San Diego, CA manufacturing
Texas Nameplate Company, Inc., Dallas, TX small business
1997 3M Dental Products Division, St. Paul, MN manufacturing
Solectron Corp., Milpitas, CA manufacturing
Merrill Lynch Credit Corp., Jacksonville, FL service
Xerox Business Services, Rochester, NY service
1996 ADAC Laboratories, Milpitas, CA manufacturing
Dana Commercial Credit Corp., Toledo, OH service
Custom Research Inc., Minneapolis, MN small business
Trident Precision Manufacturing Inc., Webster, NY small business
1995 Armstrong World Industries’ Building Products Operation, Lancaster, PA manufacturing
Corning Telecommunications Products Division, Corning, NY manufacturing
1994 AT&T Consumer Communications Services, Basking Ridge, NJ service
GTE Directories Corp., Dallas/Ft. Worth, TX service
Wainwright Industries Inc., St. Peters, MO small business
1993 Eastman Chemical Company, Kingsport, TN manufacturing
Ames Rubber Corp., Hamburg, NJ small business
1992 AT&T Network Systems Group/Transmission Systems Business Unit, Morristown, NJ manufacturing
Texas Instruments Inc. Defense Systems & Electronics Group, Dallas, TX manufacturing
AT&T Universal Card Services, Jacksonville, FL service
The Ritz-Carlton Hotel Co., Atlanta, GA service
Granite Rock Co., Watsonville, CA small business
1991 Solectron Corp., Milpitas, CA manufacturing
Zytec Corp., Eden Prairie, MN manufacturing
Marlow Industries, Dallas, TX small business
1990 Cadillac Motor Car Division, Detroit, MI manufacturing
IBM Rochester, Rochester, MN manufacturing
Federal Express Corp., Memphis, TN service
Wallace Co. Inc., Houston, TX small business
1989 Milliken & Co., Spartanburg, SC manufacturing
Xerox Corp. Business Products and Systems, Rochester, NY[40] manufacturing
1988 Motorola Inc., Schaumburg, IL manufacturing
Commercial Nuclear Fuel Division of Westinghouse Electric Corp., Pittsburgh, PA manufacturing
Globe Metallurgical Inc., Beverly, OH small business

See also

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References

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  1. ^ a b "New Award Puts Quality in Limelight". The Los Angeles Times. November 13, 1988.
  2. ^ "Six Organizations to Receive 2005 Presidential Award for Quality and Performance Excellence", Nist, November 22, 2005, retrieved September 13, 2022
  3. ^ "COMMERCE SECRETARY BALDRIGE DIES IN RODEO ACCIDENT IN CALIFORNIA". The New York Times. July 26, 1987. Retrieved March 2, 2024. Commerce Secretary Malcolm Baldrige died at a hospital here today hours after a horse he was riding in a calf-roping event fell on him.
  4. ^ Jerry Bowles; Joshua Hammond (September 22, 1991). "Being 'Baldrige-Eligible' Isn't Enough". The New York Times. Retrieved September 13, 2022.
  5. ^ "Program Name Change Emphasizes Performance Excellence", Nist, May 10, 2010
  6. ^ "(Business/Nonprofit)", Nist, August 27, 2009
  7. ^ "(education)", Nist, January 27, 2010
  8. ^ "(Health Care)", Nist, January 27, 2010
  9. ^ "What is management by fact? definition and meaning". BusinessDictionary.com. Retrieved August 3, 2020.
  10. ^ "Four U.S. Organizations Receive Nation's Highest Honor for Performance Excellence". NIST. November 17, 2016. Retrieved August 3, 2020.
  11. ^ "Economic Evaluation of the Baldrige Performance Excellence Program December 2011". nist.gov. US Department of Commerce/NIST. January 18, 2012. Retrieved May 1, 2016.
  12. ^ Julie Flaherty (November 26, 2000). "If Only Baldrige Winners Could Be Traded as One". The New York Times. Retrieved September 13, 2022.
  13. ^ Futuresan 2013 (PDF)
  14. ^ "Malcolm Baldrige National Quality Award (MBNQA)". ASQ. Retrieved March 18, 2018.
  15. ^ Brian Cazzell, Jeffrey M. Ulmer (May 2009). "Measuring Excellence: A Closer Look at Malcolm Baldrige National Quality Award Winners in the Manufacturing Category". Journal of Technology Management & Innovation. 4 (1): 134–142. doi:10.4067/S0718-27242009000100012. ISSN 0718-2724.
  16. ^ [email protected] (October 24, 2023). "Baldrige Award Recipients Listing". NIST. Retrieved October 24, 2023.{{cite web}}: CS1 maint: numeric names: authors list (link)
  17. ^ [email protected] (October 24, 2023). "Baldrige Award Recipients Listing". NIST. Retrieved October 24, 2023.{{cite web}}: CS1 maint: numeric names: authors list (link)
  18. ^ [email protected] (May 9, 2019). "Baldrige Award Recipients Listing". NIST. Retrieved April 4, 2021.
  19. ^ [email protected] (November 15, 2018). "Five Role-Model Organizations Win 2018 Baldrige National Quality Award". NIST. Retrieved July 7, 2020.
  20. ^ [email protected] (April 9, 2018). "Undersecretary of Commerce and NIST Director Walter Copan Presents Five Organizations with Malcolm Baldrige National Quality Award". NIST. Retrieved July 7, 2020.
  21. ^ "Four U.S. Organizations Receive Nation's Highest Honor for Performance Excellence". National Institute of Standards and Technology (NIST). November 17, 2016. Retrieved December 25, 2016.
  22. ^ Rachel Sams (November 18, 2016). "Don Chalmers Ford wins national Malcolm Baldrige Quality Award". Albuquerque Business First. Retrieved March 15, 2018.
  23. ^ "U.S. Secretary of Commerce Penny Pritzker Announces Four Recipients of 2015 Baldrige Award". Department of Commerce. November 17, 2015. Retrieved May 1, 2016.
  24. ^ NIST, US Department of Commerce (November 12, 2014). "Four U.S. Organizations Honored With 2014 Baldrige National Quality Award". nist.gov. Retrieved May 1, 2016.
  25. ^ NIST, US Department of Commerce (November 13, 2013). "Three U.S. Organizations Honored with the 2013 Baldrige National Quality Award". nist.gov. Retrieved May 1, 2016.
  26. ^ NIST, US Department of Commerce (November 14, 2012). "Four U.S. Organizations Honored with the 2012 Baldrige National Quality Award". nist.gov. Retrieved May 1, 2016.
  27. ^ NIST, US Department of Commerce (November 22, 2011). "Four U.S. Organizations Honored with the 2011 Baldrige National Quality Award". nist.gov. Retrieved May 1, 2016.
  28. ^ NIST, US Department of Commerce (November 23, 2010). "Seven U.S. Organizations Honored with the 2010 Baldrige National Quality Award". nist.gov. Retrieved May 1, 2016.
  29. ^ NIST, US Department of Commerce (December 7, 2009). "Five U.S. Organizations Honored for Innovation and Performance Excellence with the 2009 Baldrige National Quality Award". nist.gov. Retrieved May 1, 2016.
  30. ^ NIST, US Department of Commerce (November 25, 2008). "Commerce Secretary Gutierrez Joins President Bush in Announcing 2008 Baldrige National Quality Awards". nist.gov. Retrieved May 1, 2016.
  31. ^ NIST, US Department of Commerce. "Presidential Award for Excellence Honors Five U.S. Organizations". nist.gov (Press release). Retrieved May 1, 2016.
  32. ^ NIST, US Department of Commerce. "Three to Receive Presidential Award for Excellence". nist.gov (Press release). Retrieved May 1, 2016.
  33. ^ NIST, US Department of Commerce. "Six Organizations to Receive 2005 Presidential Award for Quality and Performance Excellence". nist.gov (Press release). Retrieved May 1, 2016.
  34. ^ NIST, US Department of Commerce. "Two Manufacturers, Business School, Hospital to Receive Presidential Award for Quality and Performance Excellence". nist.gov (Press release). Retrieved May 1, 2016.
  35. ^ NIST, US Department of Commerce. "President and Commerce Secretary Announce Recipients of Nation's Highest Honor in Quality and Performance Excellence". nist.gov (Press release). Retrieved May 1, 2016.
  36. ^ NIST, US Department of Commerce. "President and Commerce Secretary Announce Recipients of Nation's Highest Quality Award". nist.gov (Press release). Retrieved May 1, 2016.
  37. ^ NIST, US Department of Commerce. "Baldrige Award Recipients". patapsco.nist.gov (Press release). Archived from the original on February 14, 2018. Retrieved May 1, 2016.
  38. ^ NIST, US Department of Commerce. "Two Manufacturers, a Water Treatment Company and a Bank Win 2000 Baldrige Awards". nist.gov (Press release). Retrieved May 1, 2016.
  39. ^ NIST, US Department of Commerce. "Two Manufacturers, Two Service Companies Win 1999 Baldrige Awards". nist.gov (Press release). Retrieved May 1, 2016.
  40. ^ "Xerox Breaks Into the Japanese Market". The Los Angeles Times. February 3, 1992.
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